Terms of Service

1. Who we are and who these terms are for

VERTEX Suite (the “service”) is a cloud business system for shops, restaurants and other small businesses, offered at vertexsuite.app. In each country it is sold and invoiced by a company acting as agent for VERTEX Suite: in Lebanon by COREX, and in Kuwait by VERTEX DESIGN BUILDING GENERAL CONTRACTING COMPANY. In these terms, “VERTEX”, “we” and “us” mean VERTEX Suite together with that company. The details of the company for your country are shown at the top of this page.

“You” means the business (a company, an establishment or a self-employed trader) in whose name an account is opened, and the person who opens it. The person who signs up confirms that they are at least 18 years old and are allowed to bind that business. That person becomes the company's owner in the service.

The service is for businesses only. It is sold for professional use, not to consumers for personal or household use. By opening an account you confirm that you use it for your trade or profession.

These terms, together with the Privacy Policy and the plan you choose, are the whole agreement between us. You accept them by ticking the box when you sign up, or on the screen that asks you to accept a new version. We keep a record of the version you accepted, with the date and time.

2. The service

VERTEX Suite gives you, through a web browser: a counter (till) for selling, products and stock, customers and their credit, suppliers and receiving, cash-ups, staff and payroll, accounting and reports, and the industry packs described on the website (phones and electronics, fashion, restaurants). The counter keeps selling when the internet connection drops and sends the sales when it returns.

What your company can use depends on its plan and its limits (branches, tills, people, industry packs, file storage), as shown on the pricing page and on your “Plan & billing” page.

We improve the service continuously, so screens and features change. We may add, change or retire a feature. We will not remove a main function of your plan during a period you have already paid for without giving you notice and, if the removal makes the service materially worse for you, a refund for the unused part of that period.

Features marked “Coming” on the website are plans, not promises, and are not part of what you pay for until they are released.

3. Your account and your team

You must give true information when you sign up (your name, a working e-mail address, the name of your business) and keep it up to date.

As the company owner you decide who joins your company in the service, with which role and permissions, and you can remove them at any time. You are responsible for everything your team does with the logins you give them, and for keeping their roles suitable for their job.

• Each login is for one person. Do not share passwords or PINs.
• Choose strong passwords and keep them secret. We recommend switching on two-step sign-in for owners and managers.
• Tell us at once if you think someone has used an account without permission.
• Keep the devices you sell from (tills, phones, tablets) reasonably secure and up to date.

We may block a login, or ask for a password change, when we have good reason to think it has been compromised.

4. The free trial

Your first company starts with a free trial of 30 days. No payment is required and no payment details are asked for, and the trial does not turn into a paid subscription by itself. The trial is given once per person: another company you open later starts on the Starter plan, paid from its first day.

During the trial the company can use 1 branch, 2 tills, 5 people, 1 industry pack and 500 MB of uploaded files. Some owner features (daily summaries, alerts) are switched on per company on request.

When the 30 days end you have a 7-day renewal grace period in which everything still works. If no plan has been paid and confirmed by the end of it, the company becomes read-only (see “If a payment is late”). Nothing you entered during the trial is deleted.

5. Plans, prices and how you pay

The plans, their limits and their prices are on the pricing page of your country's site (Lebanon, in US dollars; Kuwait, in Kuwaiti dinars). Add-ons (an extra branch, till, people or industry pack) are priced there too. Above the limits of the largest plan we agree a price with you in writing.

You pay in advance for a period of one month, one year or three years. The price you pay is the price shown on your “Plan & billing” page when you ask for the plan.

Before you pay, we show you the plan you chose, its features and limits, the subscription period, the total amount payable, any tax that applies, and any separate charge for setup or other services.

Nothing is charged automatically. We do not hold a card or any way to take money from you. Your plan continues only when you pay for the next period.

How to pay. Payment is made outside the service, by one of the methods listed on your “Plan & billing” page (for example a Whish transfer in Lebanon, or a WAMD transfer or a bank transfer in dinars in Kuwait). After paying, you record the payment and its reference on that page. Your paid period starts or is extended when VERTEX confirms that the money was received, normally within the same working day. Until then the payment is shown as awaiting confirmation.

Activation. Paid subscription time begins on the activation date agreed on your invoice (the first day of its period). If VERTEX delays the activation, your paid period begins when the service you paid for becomes available.

Renewal is manual. A subscription renews only when you confirm it and pay; VERTEX never debits your account automatically. Your “Plan & billing” page always shows the date your period ends, and we remind you before a trial ends. If you do not renew, the rules in “If a payment is late” apply; you owe nothing for a period you did not ask for. A renewal paid in advance can be cancelled for a full refund before its period begins (see “Refunds”).

Taxes and charges. Prices are shown without any tax that the law may require us to add. If value added tax or another tax applies to our fees, it is added and shown on the invoice. Transfer fees charged by your bank or payment provider are yours to pay. Each invoice shows the amount, the period and the plan.

Price changes. We may change prices. A new price applies only from your next period, and we publish it at least 30 days before. A period you have already paid for is never re-priced.

Upgrades and add-ons asked for during a paid period: you send the request from your “Plan & billing” page, and we confirm the amount with you before anything changes.

Setup and professional services. Setup, training, data migration and custom development are not part of the subscription and are not billed through the service. When we offer them, they are priced separately and in writing, and need your approval before any work begins. If you cancel them, we refund the part not yet performed; we may keep the agreed value of work properly completed and delivered; defective or undelivered work stays subject to the remedies the law gives you.

Hardware. If we sell you hardware, it comes with its own return and warranty terms, given to you before you buy; those terms cannot reduce your mandatory legal rights.

6. Refunds

First-subscription money-back guarantee. You may cancel your first paid subscription for any reason within 14 calendar days after the payment or the paid activation, whichever is later, and receive a full refund of the subscription fee. The day of the payment (or of the activation) counts as day 0. This guarantee applies once per customer business, to monthly, yearly and three-year subscriptions alike. Using the service during those days does not cancel it. Separate setup, training, migration, custom-development and hardware charges are covered in “Plans, prices and how you pay”.

Cancelling after the guarantee. You may ask to cancel at any time. Unless you ask for an earlier closure, your access continues until the end of the period you paid for. Once the first-subscription guarantee has expired, cancelling, using the service less or changing your mind does not entitle you to a refund for unused subscription time, on monthly, yearly and three-year plans alike. This does not apply to refunds required by law, billing errors, non-delivery or qualifying service failures, set out below.

Renewals paid in advance. A renewal paid before its period begins may be cancelled for a full refund until that period begins. Once it has begun, the rules above apply, subject to your rights under the law.

Non-delivery and service failures. If VERTEX cannot deliver the service you bought, you may cancel the affected purchase and receive a refund for the service not delivered (in full if it could not be used from activation). Report defects through our published support channels: we investigate promptly and provide the correction, repeat performance, price reduction or refund that the applicable law requires.

As an additional protection under this agreement, if a VERTEX software fault prevents an essential function you contracted for from working and stays unresolved for 7 calendar days after your written notification, you may end the affected subscription and receive a refund for the period in which the service could not be used and for the remaining unused period. No day is counted twice. If the service could not be used from activation, the subscription fee is refunded in full. This 7-day provision does not delay or restrict any earlier remedy the applicable law gives you.

If we discontinue the service. If VERTEX permanently discontinues the service you subscribed to, we refund the unused prepaid period.

How a partial refund is calculated. A partial subscription refund uses the amount you actually paid for the affected subscription, including its original discount: refund = amount paid × refundable days ÷ total days purchased, counting calendar days of the paid period and rounding to the nearest cent (or fils). We never replace a discounted yearly or three-year price, after the event, with higher monthly rates. For example:

• Business for 3 years paid $1,620 for 1,096 days, with 400 refundable days left: $1,620 × 400 ÷ 1,096 = $591.24.
• In Kuwait, Business for 3 years paid KD 834.000 for the same 1,096 days and 400 refundable days: KD 834.000 × 400 ÷ 1,096 = KD 304.380.

Billing errors. Duplicate payments and overcharges are refunded in full. Applicable taxes are adjusted as required.

When and how we pay a refund. We issue refunds without administrative deductions within 10 calendar days of receiving a valid refund request, or sooner where the law requires; the payment provider may take additional time to settle. Refunds normally go back to the original payment source; if that is impossible, we agree a verified alternative with the payer. We do not replace a refund with account credit without your consent. When a refund ends the refunded period, the company returns to read-only (see “If a payment is late”).

How to ask. Send your cancellation or refund request through the support contact shown on your invoice or in VERTEX Suite (the support chat in the app (“Help and support”), or by e-mail to contact@vertexsuite.app), with your business name, the invoice number and the payment reference. No reason is required for the first-subscription guarantee.

Your legal rights. These rules supplement your rights under the law: any mandatory right, remedy or deadline that is more favourable to you applies. They do not reduce the other cases these terms name where the unused part of a period is refunded (we remove a main function, a long event outside our control, or you refuse a change to these terms). You may contact the relevant authorities or the competent courts without first completing an internal complaints procedure. A change to these rules will not reduce rights already granted for a paid subscription period.

7. If a payment is late: grace, read-only, suspension

• Grace (7 days). When a trial or a paid period ends without a confirmed payment for the next one, everything keeps working for 7 days, with a reminder on screen.
• Read-only. After the grace period the company is read-only: you and your team can sign in, see, print and export every record, but cannot record new sales or change anything. You are never locked out of your own history.
• Back to normal. As soon as a payment is confirmed, selling and editing are switched back on.

Suspension. We may suspend a company (read-only, with a message) when it seriously breaks the “Acceptable use” rules, when its use endangers the service or other customers, when a payment turns out to be false or is reversed, or when a court or authority orders it. We tell the owner why, beforehand where we reasonably can, and lift the suspension when the cause is fixed.

We do not delete a company's records because a payment is late. Our practice is to keep a read-only company and its records available to its owner for 10 years after its last paid period. We will never close an unpaid read-only company without writing to the owner's e-mail address at least 90 days before, so that everything can be exported first.

8. Ending the service

By you, at any time. You can stop simply by not renewing: nothing more is owed. You can also ask us, through the support chat in the app (“Help and support”), or by e-mail to contact@vertexsuite.app, to cancel your subscription or to close your company. Only the company owner can ask. Unless you ask for an earlier closure, access continues until the end of the period you paid for; whether any money is refunded is set out in “Refunds”. Before closing we offer you an export of your data (see “Your data”).

By us, for a breach. We may end this agreement if you seriously break these terms and do not put it right within 14 days of our written notice, or at once where the breach cannot be put right (fraud, unlawful use, an attack on the service).

By us, without a breach. We may stop offering the service, or stop serving you, with at least 90 days' written notice. In that case we refund the unused prepaid days of any period you have paid for (see “Refunds”), and you can export your data during the notice period.

What happens to your data after closure is set out in “Your data”. The sections that by their nature should continue (data, payment of amounts already due, limits of liability, governing law) stay in force after the agreement ends.

9. Your data: ownership, export, closure

Your business data is yours. Everything you and your team enter or upload (products, prices, stock, sales, customers and their credit, suppliers, staff and payroll records, accounting entries, files) belongs to your business. We claim no ownership of it.

You allow us to store, copy, back up, process and display that data only to run the service for you, to support you when you ask, to keep the service secure, and to meet our legal duties. We do not sell it, we do not use it for advertising, and we do not show one company's data to another.

Export. You can download your records at any time, including while the company is read-only: every report and the accounting journal as CSV files (they open in Excel), and receipts and documents as printable pages. The company owner can also download all of the company's data in one file (Settings → “Download all my data”: a ZIP of CSV files covering products, customers and credit, suppliers, sales and their lines and payments, returns, stock movements, expenses, staff and payroll, and the journal).

Keeping your books is your legal duty. The law requires traders to keep their commercial books and supporting documents: in Lebanon for 10 years (Code of Commerce, articles 16 and 19); in Kuwait for 10 years for the books and 5 years for correspondence and invoices (Commercial Code, article 32). The service helps you do that, but the duty stays with you: export and keep your own copy, above all before you close a company.

When a company is closed (at your request, or when the agreement ends):

• when the agreement or a subscription ends (for example after a refund or a termination), the company first stays read-only for at least 30 days: you and your team can sign in, see, print and export every record (see “If a payment is late”); when you ask us to close it yourself, we offer you a full export first;
• access to the company stops for everyone on the closing date;
• for 90 days we keep the data, so that you can change your mind or ask for a last export;
• after those 90 days we delete the company's data, including the personal data of your customers and staff. Copies in our encrypted backups disappear as the backups expire, within 30 more days;
• we keep only what the law requires us to keep about our own dealings with you (our invoices to you, your payments, the record of your acceptance of these terms) and what is needed for a claim that is still open.

You may ask us to delete sooner, or to delete particular personal data, at any time; see the Privacy Policy.

10. Personal data: your role and ours

Your records contain personal data about other people: your customers (names, phone numbers, what they bought, what they owe), your staff (contact details, attendance, pay) and your suppliers' contacts. For that data, you decide why and how it is used: you are the party responsible for the processing (the “controller”). VERTEX only processes it on your behalf and on your instructions (as your “processor”, a service provider).

As your processor, we commit to:

• process that personal data only to provide the service and as you instruct through the service or in writing, unless a law requires otherwise (we then tell you, if the law allows);
• keep it confidential, and give access only to our staff who need it for support, security or billing and who are bound to secrecy;
• protect it with the security measures described in the Privacy Policy;
• use only the sub-processors listed in the Privacy Policy, bind them to equivalent duties, and tell you before we add or replace one;
• help you answer a request from one of your customers or staff to see, correct or delete their data, and pass on to you any such request that reaches us;
• tell you without undue delay if we learn of a security breach that affects your data (see the Privacy Policy, “If something goes wrong”);
• delete or return the data when the agreement ends, as set out in “Your data”.

As the controller, you are responsible for:

• having a lawful reason to record each person's data, and telling your customers and staff what you record and why, as your country's law requires (in Lebanon, Law No. 81 of 2018; in Kuwait, Law No. 20 of 2014 and the rules that apply to your business);
• recording only what your business needs, keeping it accurate, and answering your customers' and staff's requests about their data;
• any declaration, licence or consent that your own activity needs.

Do not enter sensitive data the service is not built for: health or medical records, genetic or biometric data, criminal records, or data your law requires you to keep inside your country. The service is a business system, not a medical or government records system.

For the personal data of account holders themselves (your name, e-mail address, sign-in records, our invoices to you), VERTEX is the party responsible; the Privacy Policy explains it.

11. Where your data is kept

The service and its database run on servers of DigitalOcean in Frankfurt, Germany (European Union). Encrypted backups are made every night and kept there for 30 days. Your data is therefore stored outside Lebanon and outside Kuwait.

By accepting these terms you agree to this location and to the transfer of your company's data to it, and you instruct us to process it there. The other providers that help us run the service, and what each one receives, are listed in the Privacy Policy. We will tell you at least 30 days before we move the main storage to another country.

12. Acceptable use

You and your team must not:

• use the service for anything unlawful, for fraud, or to sell goods or services that are illegal where you trade;
• enter false records to deceive a tax authority, a partner, a lender or a customer;
• try to reach another company's data, test or bypass the service's security, or disturb its operation (overload, automated scraping, malicious files);
• copy, resell, rent or reverse-engineer the service, or use it to build a competing product;
• get round the limits of your plan, for example by sharing one login between several people or running several businesses as one company;
• upload content you have no right to use, or content that is unlawful or abusive.

File storage is for your business documents (product photos, repair photos, expense receipts) within your plan's allowance.

13. Availability and support

We work to keep the service running day and night and we monitor it continuously, but we do not promise a particular percentage of uptime, and the service may be interrupted for maintenance, updates or causes outside our control. We do planned maintenance at quiet hours where we can and announce longer interruptions in advance.

The counter is built to keep selling on the device when the connection is lost, and to send those sales once it is back. Sales made offline are kept on that device until then: do not clear the browser's data or reset the device before they have been sent.

Support is given in Arabic and English through the chat inside the service and the contact channels on the website, during the hours shown there. We answer as quickly as we reasonably can; no response time is guaranteed unless we agreed one with you in writing.

14. What stays your responsibility

The service is a tool. It records what you and your team enter and calculates from it. You remain responsible for:

• the accuracy of what is entered: prices, quantities, exchange rates, tax rates, salaries;
• your own legal, tax, social-security and labour obligations (for example VAT and stamp duty, NSSF or PIFSS contributions, payroll and end-of-service rules), including checking that the settings and reports fit your situation. The figures the service produces are an aid, not tax, legal or accounting advice;
• the receipts and invoices you issue to your customers and what the law requires them to contain;
• your internet connection, your devices, printers, scanners and card terminals, and your dealings with payment and delivery companies. These are not part of the service.

15. Intellectual property

The service, its software, design, texts and the VERTEX Suite name and logo belong to the owner of VERTEX Suite or its licensors, not to the company that invoices you. While your subscription or trial runs, you and your team may use the service for your own business; this right cannot be transferred or sub-licensed. Nothing in these terms transfers ownership of the service to you.

Your name, logo and content stay yours. You allow us to show them inside the service (for example on your receipts). We will not name you as a customer in public without your written permission.

If you send us ideas or suggestions, we may use them to improve the service without owing you anything.

16. Our responsibility and its limits

We provide the service with reasonable skill and care. Beyond what these terms say, and as far as the law allows, we give no other warranty: in particular we do not promise that the service will be free of errors or interruptions, or that it fits a purpose we did not agree with you.

Limit. Our total liability to you for all claims arising in any 12-month period is limited to the fees you paid us for the service in the 12 months before the event that gave rise to the claim.

No indirect loss. Neither side is liable to the other for indirect or consequential loss, such as lost profit, lost sales, lost business opportunities or harm to reputation.

What these limits do not cover. Nothing in these terms limits or excludes liability for fraud, for wilful misconduct or gross negligence, or for anything else that the law of your country does not allow to be limited or excluded. Your duty to pay the fees you owe is not limited either.

If someone else (one of your customers, a member of your staff, an authority) makes a claim against us because of the data you entered or the way you used the service in breach of these terms or of the law, you will compensate us for the loss and reasonable costs that result.

17. Events outside our control

Neither side is responsible for a delay or failure caused by an event outside its reasonable control, such as war, armed conflict or hostilities, civil unrest, acts or orders of public authorities, sanctions, natural disasters, epidemics, wide power or internet outages, failures of hosting or network providers, or attacks on computer systems that reasonable precautions would not have prevented. The affected side tells the other as soon as it can and resumes as soon as the event allows.

If such an event stops the service for you for more than 60 days in a row, either side may end the agreement, and we refund the unused part of any period you have paid for. This section does not excuse the payment of amounts already due for service already received.

18. Changes to these terms

We may update these terms, for example when the service or the law changes. Each version has a number and a date, shown at the top of this page, and earlier versions are listed at the bottom.

When a change reduces your rights or adds to your obligations, we tell the company owner by e-mail and inside the service at least 30 days before it takes effect, and the owner is asked to accept the new version on their next visit. If you do not agree, you may end the agreement before the change takes effect, and we refund the unused part of any period you have paid for. Using the service after the change takes effect means you accept it.

Changes that only clarify the text, correct a mistake or describe a new feature may take effect when published.

A change will not reduce rights already granted for a subscription period you have paid for.

19. Governing law and disputes

If something goes wrong, we invite you to write to us first through the support chat in the app (“Help and support”), or by e-mail to contact@vertexsuite.app, and both sides will try in good faith to settle the dispute. You are not required to: you may contact the relevant authorities or the competent courts without first completing an internal complaints procedure.

• Companies set up for Lebanon (prices in US dollars): these terms are governed by Lebanese law, and the courts of Beirut have jurisdiction. See also “Customers in Lebanon”.
• Companies set up for Kuwait (prices in Kuwaiti dinars): these terms are governed by the law of the State of Kuwait, and the courts of Kuwait have jurisdiction. See also “Customers in Kuwait”.

Rules of your country's law that cannot be set aside by agreement continue to apply.

20. Customers in Kuwait

For a company set up for Kuwait, the following applies in addition:

• prices, invoices and refunds are in Kuwaiti dinars (three decimals); payment is by WAMD or by bank transfer in dinars, as shown on your “Plan & billing” page;
• we provide your subscription invoice in Arabic; an English version may accompany it (your invoice page shows both);
• nothing in these terms excludes or limits your rights or remedies under the applicable law of Kuwait, including those relating to defective, incomplete or undelivered services;
• these terms and the Privacy Policy are provided in Arabic and English. You are told here, before you sign up, that your data will be stored and processed outside the State of Kuwait, in Germany (European Union), and by accepting you give your express consent to that;
• you must not record in the service data that Kuwaiti rules require to be kept inside Kuwait (for example data that the Communication and Information Technology Regulatory Authority's rules classify as sensitive or highly sensitive);
• electronic acceptance of these terms and electronic records of it have legal effect under Law No. 20 of 2014 on Electronic Transactions;
• the receipts and invoices you give your own customers must meet Kuwaiti law, including being in Arabic; the service can print them in Arabic.

21. Customers in Lebanon

For a company set up for Lebanon, the following applies in addition:

• the quotation and the invoice state the agreed billing currency (US dollars) and the total amount payable;
• where we accept payment in Lebanese pounds against a US-dollar price, the receipt records the dollar amount, the agreed exchange rate and the amount in Lebanese pounds received. A refund is then made in the currency actually received and in the refundable proportion of that amount, unless otherwise agreed or required by law;
• any withdrawal right that the law gives you remains available independently of our voluntary first-subscription guarantee. These terms do not ask you to waive mandatory Lebanese legal rights.

22. Language, electronic acceptance and notices

Language. This agreement is made in Arabic and in English, and you can read it in either language with the language switch at the top of the page. Both texts are meant to say the same thing. If they differ, the Arabic text prevails.

Electronic agreement. You agree that this agreement is made electronically: ticking the acceptance box has the same effect as a signature, and our record of it (the account, the version, the date and time) is evidence of the agreement. You can correct what you typed before you send the sign-up form, and you can save or print this page at any time from your browser. As both sides are professionals, they agree that the formalities of articles 33 and 35 of Lebanese Law No. 81 of 2018 do not apply beyond what this page and the sign-up form already provide.

Notices. We write to you at the company owner's e-mail address and inside the service; keep that address working. You write to us through the support chat in the app (“Help and support”), or by e-mail to contact@vertexsuite.app. A notice sent by e-mail counts as received on the next working day.

23. General

• If a court finds part of these terms invalid, the rest stays in force.
• If we do not enforce a right at once, we have not given it up.
• You may not transfer this agreement to someone else without our written consent, which we will not refuse without reason when a business changes hands. We may transfer it to a company that takes over the service, after telling you; your rights stay the same.
• Nothing in these terms makes either side the partner, agent or employee of the other.

24. Contact

Questions about these terms, a refund, or closing a company: the support chat in the app (“Help and support”), or by e-mail to contact@vertexsuite.app. Questions about personal data: see the Privacy Policy.